Refund policy

RETURNS AND REFUNDS

1. Products eligible for return. We only accept returns in the following cases:
- The product arrived damaged or in poor condition.
- You received the wrong product.
- The parcel did not arrive within the stated time and was confirmed as lost by the carrier.

2. Products NOT eligible for return:
- Ground or whole bean coffee, as it is a perishable consumable product.
- Opened or used products.
- Coffee accessories that have been used or damaged through misuse.

3. How to request a return:
- You must notify us within 2 days of receiving the product.
- Send an email to info@sakonacoffee.com with your order number, photos of the damaged product and a short explanation of the problem.
- We will review your request and reply within 24 hours.

4. Resolution options:
- Replacement of the product at no extra cost.
- Full or partial refund, depending on the case.
- A discount code for future purchases.

5. Return costs:
- If the mistake was ours (wrong or damaged product), we will cover the return shipping costs.
- If the reason for the return is not attributable to our shop, the customer will pay the shipping costs.

CONTACT
If you have any questions about our shipping and returns policy, contact us on WhatsApp at +34 943 901 767.